Skip to main content
The Gong connector indexes call recordings, transcripts, and permissions from your Gong account.

​
What gets indexed

  • Call transcripts - Full text of call conversations
  • Call metadata - Participants, duration, date, and time
  • Speaker identification - Who said what during the call
  • Public folders - Calls organized in your Gong public library
  • Permission profiles - User access and visibility settings

​
Setup

1

Connect to Grapevine

  1. In Grapevine, go to Integrations and click on Gong
  2. Click Connect Gong Account
  3. Log into Gong (if needed) and review the permission request
  4. Click Authorize to grant access
  5. You will be redirected back to Grapevine
2

Configure workspace access (multi-workspace only)

If you have multiple workspaces, you can choose which workspace permits “public library folder” calls to be public within Grapevine.
3

Configure webhook (optional)

For real-time updates, configure webhooks in Gong:
  1. In Grapevine, copy your Webhook URL from the integration page
  2. In Gong, go to Admin Center → Ecosystem → Automation Rules
  3. Click Add rule → New rule → Action → Fire Webhook
  4. Paste your webhook URL: https://example.ingest.getgrapevine.ai/webhooks/gong
  5. Select Signed JWT header as the authentication method
  6. Click Show public key in Gong and copy the entire key
  7. Save the rule
  8. Test the webhook to verify it’s working
4

Indexing begins

Grapevine will automatically begin indexing your Gong calls and transcripts. The initial sync may take time depending on the number of calls in your account.

​
Permissions

The Gong connector respects Gong permissions:
  • Users only see calls they have access to in Gong
  • Permission profiles are respected
  • Private calls remain private

​
Sync behavior

Permissions and calls are synchronized hourly to ensure your Grapevine index stays up to date with changes in Gong.
  • Initial sync - Begins automatically after authorization
  • Ongoing syncs - Runs every hour to capture new calls and permission changes
  • Deletions - Deleted calls are removed from the index during the next sync
  • Real-time updates - Available via webhook configuration (see setup above)

​
Limitations

  • Recording files are not stored in Grapevine (only transcripts are indexed)
  • Search is limited to transcript content
  • Audio analysis and recording playback are not available